Configuring email activity accounts

To support sending marketing emails for your store, you must use the Management Center to configure outbound and inbound email activity accounts.

The inbound account is used to retrieve information about emails that cannot be delivered. This information is used for reporting purposes. When you configure the inbound account, you can set an option to Retry soft bounces from e-mail activities. As a result, the marketing services can attempt to resend these emails later.

Procedure

  1. Open Management Center tools.
  2. From the left navigation menu, go to Administration > System Administration > Message types.
    Note: The default list displays the Message Type configurations that are configured for the site. The Store level Message Type configurations can be viewed by selecting a store using the store filter.
  3. Click New to create a new Email activity configuration.
  4. You can search the message type by entering the message type in the Search column.
  5. Select the message type from the Message type details list.
  6. Specify Minimum severity.
    Note: Minimum severity has to be specified as 0.
  7. Specify Maximum severity.
  8. Search for the transport method.
  9. Select the Standard device format from the list of available device formats.
  10. Click the check-box if you want to archive messages.
  11. Click Next to configure the message type.
  12. To configure the message type, provide the following information:
    OptionDescription
    Host Type the fully qualified name of your mail server.
    Protocol Type smtp.
    Port Type the port number of the host. For example, 25.
    Send Partial
    true
    Send an email to valid addresses in the Recipient field, even if there are invalid addresses in the same field.
    false
    Send the email only if all addresses are valid.
    Retry Duration The duration (in hours) within which the server can try to reconnect to an SMTP host when the server is down.
    User Name Type the user name to log on to the SMTP server.
    Note: Once the user name is specified, the secure connection to the SMTP server is required.
    Password Type the assigned password to authenticate SMTP server usage.
    Recipient Specify a default recipient. If multiple recipients are specified, separate recipient names with commas. The recipient name is replaced by the customer email address at runtime.
    Sender Specify the sender of the message. This text appears in the Sender field of the email message.
    Subject Specify the subject of the message. This text appears in the Subject field of the email message. You can specify one subject per locale.
    CC Type the email addresses that you want copies of the message sent to.
    BCC Type the email addresses that you want private copies of the message sent to.
    Reply To Type the email address all replies should be sent to.
    Content-Type Specify text/plain or text/html.
  13. Click Finish to configure the message type. The newly configured message type is added on the landing page.