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BigFix Workspace - US Federal
BigFix Digital Employee Experience (DEX)
Integrations available with DEX
The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
Service Now Integrations
DEX allows you to integrate Service Now
Installing and configuring BigFix DEX Data for help desk page
HCL BigFix DEX Data for Help Desk is a scoped ServiceNow application that enables support teams to retrieve and view Digital Employee Experience (DEX) scores directly from Incident records.

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BigFix Workspace - US Federal
- BigFix Platform
- BigFix Lifecycle
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- BigFix Digital Employee Experience (DEX)
  - Using DEX
    Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
  - Administrating DEX
  - Knowing BigFix UI
    BigFix UI is a unified interface that consolidates multiple BigFix capabilities into one modern application. It provides IT operations and security teams with a centralized workspace to manage endpoints, remediate vulnerabilities, and generate reports.
  - Integrations available with DEX
    The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
    - Service Now Integrations
      DEX allows you to integrate Service Now
      - Installing and configuring BigFix DEX Data for help desk page
        HCL BigFix DEX Data for Help Desk is a scoped ServiceNow application that enables support teams to retrieve and view Digital Employee Experience (DEX) scores directly from Incident records.
      - Configuration Instructions
        For the initial release, the application is distributed as an XML package. The deployer must upload the application XML file to the target ServiceNow instance and retrieve the associated update set.
      - Application Feature
        The topic explains the application features.
      - Troubleshooting
        This topic includes the issue type and its troubleshooting method.
    - Out-of-the-box /historical reporting
      BigFix DEX provides Out-of-the-Box (OOTB) Historical reports that are pre-configured to see DEX score trends over the current year.
    - Remote Control Integration
      Remote Control enables you to troubleshoot any endpoint live by taking remote access of the machine. For more information, refer to https://help.hcl-software.com/bigfix/11.0/lifecycle/remotecontrol.html.
  - Troubleshooting DEX Application Issues
    This section provides sinformation about the types of issues and te ways to solve it.
- BigFix Resolve

Installing and configuring BigFix DEX Data for help desk page

HCL BigFix DEX Data for Help Desk is a scoped ServiceNow application that enables support teams to retrieve and view Digital Employee Experience (DEX) scores directly from Incident records.

The application integrates with the external BigFix DEX platform through REST APIs to retrieve device score information. The retrieved data is stored in a custom ServiceNow table and displayed as a related list on the Incident form, allowing support engineers to view the information on ServiceNow Incident layout.

The application provides the following capabilities:

Retrieve DEX scores from BigFix DEX platform using REST API calls.
Store the retrieved data in a custom ServiceNow table for reference.
Display DEX records as a related list on the Incident form through a configured relationship.
Provide a UI Action to fetch the latest DEX score for the associated device.
Display the collected DEX scores in a formatted pop-up window .
Launch a remote support session by invoking the Remote Controller API from the Incident layout by a Remote Session UI Action.

This application requires connectivity between the ServiceNow and the DEX server through a MID Server for BigFix DEX scores and Connectivity between ServiceNow and Remote Controller Server. Appropriate authentication credentials and endpoint configurations must be completed before the application can communicate with the APIs.