Welcome
BigFix Workspace
BigFix Digital Employee Experience (DEX)
Integrations available with DEX
The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
Service Now Integrations
DEX allows you to integrate Service Now
Troubleshooting
This topic includes the issue type and its troubleshooting method.

BigFix Documentation Homepage
BigFix Workspace
- BigFix Platform
- BigFix Lifecycle
- BigFix Remediate
- BigFix Compliance
- BigFix Inventory
- BigFix Mobile
- BigFix Digital Employee Experience (DEX)
  - Using DEX
    Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
  - Administrating DEX
  - Knowing BigFix UI
    BigFix UI is a unified interface that consolidates multiple BigFix capabilities into one modern application. It provides IT operations and security teams with a centralized workspace to manage endpoints, remediate vulnerabilities, and generate reports.
  - Integrations available with DEX
    The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
    - Service Now Integrations
      DEX allows you to integrate Service Now
      - Installing and configuring BigFix DEX Data for help desk page
        HCL BigFix DEX Data for Help Desk is a scoped ServiceNow application that enables support teams to retrieve and view Digital Employee Experience (DEX) scores directly from Incident records.
      - Configuration Instructions
        For the initial release, the application is distributed as an XML package. The deployer must upload the application XML file to the target ServiceNow instance and retrieve the associated update set.
      - Application Feature
        The topic explains the application features.
      - Troubleshooting
        This topic includes the issue type and its troubleshooting method.
    - Out-of-the-box /historical reporting
      BigFix DEX provides Out-of-the-Box (OOTB) Historical reports that are pre-configured to see DEX score trends over the current year.
    - Remote Control Integration
      Remote Control enables you to troubleshoot any endpoint live by taking remote access of the machine. For more information, refer to https://help.hcl-software.com/bigfix/11.0/lifecycle/remotecontrol.html.
  - Troubleshooting DEX Application Issues
    This section provides sinformation about the types of issues and te ways to solve it.
- BigFix Resolve
- CISA KEV Content Pack
- Windows ESU
- RHEL ESU
- PCI DSS
BigFix Workspace+
BigFix Workspace - US Federal

Troubleshooting

This topic includes the issue type and its troubleshooting method.

Application update set fails to preview or commit.
Review the Preview Problems related list, accept the remote updates, resolve any remaining conflicts, and recommit the update set.
Application modules are not visible after installation.
Verify that the update set has been successfully committed and confirm that the application is available in the sys_scope.list module.
UI action button is not visible on the Incident form.
Buttons will be visible if Incident contains a Configuration Item (CI)
DEX scores are not displayed after clicking Fetch DEX Scores.
Verify that the DEX API property values are configured correctly, the MID Server is in the Up state, and the REST API calls are executing successfully.
No records are created in the HCL BigFix DEX Scores related list.
Verify that the Device Information API returns a valid Computer ID for the selected asset and that the endpoint exists in the BigFix DEX environment.
View DEX Scores does not display any data.
Ensure that DEX scores have been successfully fetched and that records exist in the HCL BigFix DEX Scores related list.
Remote Session cannot be launched.
Verify the Remote Controller API configuration, ensure that the logged-in user's email address is authorized in the Remote Controller system, and confirm that the OIDC token is generated successfully.
REST API calls fail.
Verify the API endpoint URLs, Basic Authentication credentials, MID Server connectivity, and network access to the BigFix DEX and Remote Controller servers.
Unexpected errors are encountered during integration.
Review the REST Message execution logs, check System Logs → All for application errors, and verify that all application properties are configured with valid values.