Welcome
BigFix Workspace
BigFix Digital Employee Experience (DEX)
Integrations available with DEX
The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
Service Now Integrations
DEX allows you to integrate Service Now
Creating Basic Auth for ServiceNow Integration in DEX
This topic provides intomation on creating basic authetication for DEX.

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- BigFix Digital Employee Experience (DEX)
  - Using DEX
    Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
  - Administrating DEX
  - Integrations available with DEX
    The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
    - Service Now Integrations
      DEX allows you to integrate Service Now
      - Installing and configuring BigFix DEX Data for help desk page
        HCL BigFix DEX Data for Help Desk is a scoped ServiceNow application that enables support teams to retrieve and view Digital Employee Experience (DEX) scores directly from Incident records.
      - Creating Basic Auth for ServiceNow Integration in DEX
        This topic provides intomation on creating basic authetication for DEX.
      - Configuration Instructions
        For the initial release, the application is distributed as an XML package. The deployer must upload the application XML file to the target ServiceNow instance and retrieve the associated update set.
      - Application Feature
        The topic explains the application features.
      - Troubleshooting
        This topic includes the issue type and its troubleshooting method.
    - Out-of-the-box/historical reporting
      BigFix DEX provides Out-of-the-Box (OOTB) Historical reports that are pre-configured to see DEX score trends over the current year.
    - Remote Control Integration
      Remote Control enables you to troubleshoot any endpoint live by taking remote access of the machine. For more information, refer to https://help.hcl-software.com/bigfix/11.0/lifecycle/remotecontrol.html.
  - Troubleshooting DEX Application Issues
    This section provides information about the types of issues and the ways to solve it.
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Creating Basic Auth for ServiceNow Integration in DEX

This topic provides intomation on creating basic authetication for DEX.

Use #51-Create or Update ServiceNow User Fixlet to create and update ServiceNow users.

Filter the navigation search for Credentials.
Click on New button to create a new record and select Basic Auth Credentials as the type.
Note: dexsn user credentials is created via Create ServiceNow User Fixlet. The same has to be used during serviceNow integration.
Enter the dexsn credentials and submit the form. It creates the Basic Auth profile in ServiceNow.
Port 8081 must stay reachable from the MID Server and IS_REQUIRED_WITHOUT_mTLS=1 must be set.
Navigate to type > sys_auth_profile_basic.list and press enter to open the list of basic Profiles available in the instance. Right click on the profile created for DEX and copy the sys_id.
Once the sys_id is copied, it can be updated to the DEX Score API Configuration page as shown below: