Welcome
Administrator Guide
Read this guide to learn about enrolling, administering, and troubleshooting endpoints through BigFix MCM and BigFix Mobile.
Shared device management
Shared Device Management allows organizations to securely deploy a pool of shared devices to frontline, shift, or kiosk workers. Instead of assigning a permanent, distinct device to every individual user, organizations can maintain a flexible pool of shared, corporate-owned devices. This approach reduces hardware costs while ensuring that every employee receives a secure and personalized workspace during their shift.
Branding configuration

BigFix Documentation Homepage
Modern Client Management and BigFix Mobile
Welcome to the Modern Client Management and BigFix Mobile documentation, where you can find information about how to install, maintain, and use Modern Client Management and BigFix Mobile.
BigFix Mobile and MCM Overview
Discover how BigFix Mobile and Modern Client Management (MCM) extend unified endpoint management to mobile devices and modern OS platforms like iOS, Android, and Windows 10+, all from a single console.
Guides in PDF format
This section contains links to PDF versions of all the MCM and BigFix Mobile manuals.
Installing and Configuring BigFix Mobile and MCM
Read this guide to learn about the requirements and available installation scenarios to ensure that the deployment of BigFix MCM and BigFix Mobile goes smoothly in your environment.
Deployment Guide
This document provides guidance for deploying the certificate enrollment infrastructure required for BigFix Mobile Configuration Management (MCM). It describes how to integrate BigFix MCM with Microsoft certificate services to enable device certificate enrollment using the Simple Certificate Enrollment Protocol (SCEP).
How-to guide
This section provides step-by-step instructions for setting up a BigFix environment, focusing on integration with third-party prerequisites such as Apple Business Manager and Google Play. It guides users through the necessary configuration steps to ensure seamless interoperability with these external services.
Quick Start
This quick start guide gets you up and running with your BigFix MCM and BigFix Mobile solution. It helps you secure, configure, and manage your mobile devices quickly and efficiently.
User Guide
Administrator Guide
Read this guide to learn about enrolling, administering, and troubleshooting endpoints through BigFix MCM and BigFix Mobile.
- Modern Client Management and BigFix Mobile
  This guide is intended for HCL BigFix Master Operators (MO) and those who administer BigFix deployments. If you are looking for information about using Modern Client Management (MCM) and BigFix Mobile, see the WebUI User's Guide.
- BigFix MCM
  Read this section to learn enrolling and managing Windows and macOS desktop and laptop devices.
- BigFix Mobile
  BigFix Mobilesimplifies the management and security of Android, iOS, and iPadOS devices, enabling IT admins to seamlessly enroll, configure, and monitor mobile devices, ensuring compliance and protection of corporate data.
- Feature configuration
  The Feature Configuration page in BigFix WebUI enables you to target specific MDM servers and deploy advanced feature modules to managed endpoints. After uprading to MCM v3.6 or later, use the Feature Configuration page to activate specialized management capabilities like Geofencing, Battery Health monitoring, Jailbreak detection, and Remote Access for your MDM servers.
- SCEP Certificate-based authentication
  BigFix MCM supports certificate-based authentication through Simple Certificate Enrollment Protocol (SCEP). SCEP is the fastest and most secure way to provision certificates to all your MCM-managed devices. With SCEP, IT Admins can automate issuing certificates to the endpoints to provide access to corporate Wi-Fi, VPN, and secure e-mail through encryption.
- SAML-authenticated enrolment flow
  When you configure SAML as the authentication method, when a user hits the enrollment URL and click Enroll, the user is first authenticated via the identity provider before proceeding with the enrollment process.
- Application management
  App Management in BigFix Mobile and MCM provides a centralized way to distribute, update, and control applications across multiple device platforms. Administrators can deploy both public store apps and internal corporate apps, enforce policies, and secure company data while simplifying the app lifecycle for end users.
- Battery health and level monitoring
  The Battery Health feature provides visibility and proactive monitoring of mobile device battery performance to improve device reliability and minimize user productivity disruption. Monitoring is event-driven and avoids continuous polling mechanisms.
- Email configuration management
  With BigFix MCM and BigFix Mobile, you have the ability to install and set up email application that can connect to your email system. This allows users to easily connect, verify their identity, and synchronize their work email accounts on their devices.
- VPN management
  BigFix MCM and BigFix Mobile enable organizations to manage and configure Virtual Private Network (VPN) settings on enrolled Android, Apple, and Windows devices, ensuring secure remote access to corporate networks.
- Wi-Fi configuration management
  BigFix MCM and BigFix Mobile offer WiFi configuration management, where administrators can control and configure the wireless network settings on MCM-enrolled devices. This helps organizations to maintain a secure and reliable wireless network infrastructure while providing flexibility for users to connect to authorized networks.
- Jailbreak Detection
  Jailbreak Detection enables administrators to identify compromised mobile devices enrolled in the MDM platform.
- Geofencing
  Geofencing is a location-based technology that creates a virtual boundary (or “zone”) around a real-world area using GPS, Wi-Fi, cellular data, or RFID signals.
- Remote Access
  This procedure outlines the steps required to start a Remote Access session using Modern Client Management.
- Web content filter
  The Web Content Filter feature provides administrators with the ability to manage and secure the web browsing experience on managed devices. By implementing URL-based policies, organizations can ensure that users access only approved content, reducing the risk of data exposure and increasing productivity.
- Shared device management
  Shared Device Management allows organizations to securely deploy a pool of shared devices to frontline, shift, or kiosk workers. Instead of assigning a permanent, distinct device to every individual user, organizations can maintain a flexible pool of shared, corporate-owned devices. This approach reduces hardware costs while ensuring that every employee receives a secure and personalized workspace during their shift.
- BigFix MCM and Mobile Known Limitations
  This topic lists known limitations and restrictions in BigFix Modern Client Management (MCM) and BigFix Mobile for each version. Use this to understand feature gaps, known issues, or unsupported configurations relevant to your environment.
- Troubleshooting
  This section is intended to help you solve problems that might occur when installing BigFix MCM and BigFix Mobile.
- Frequently Asked Questions
  Read this section for commonly asked questions and their answers to manage the MCM deployments better.
- Support
  For more information about this product, see the following resources:
- Notices
Glossary
This glossary provides terms and definitions for the BigFix software and products.

Shared device branding configuration

About this task

Personalize the login interface with corporate colors (Primary, Secondary, Dark/Light Text), logos, wallpapers, custom application titles, and copyright metadata.
Render a basic visual preview within the Web UI to verify layout alignments before enforcing the configuration globally.
Image Upload Flexibility: Upload branding graphics locally or reference an enterprise CDN URL.
Backend Asset Deployment: Deploy local image assets directly through the backend integration (/api/upload) using automated BigFix Fixlets.

Admins can customize the application theme to match their company's branding through Admin→App Configuration→Shared Device Branding Configuration.
Customizable options include the application title, colors, "About" message, copyright message, and logo uploads.
Currently, this customized frontline application is only supported for Android devices using the Microsoft Authentication Library (MSAL).

Customize the login screen that users see on the shared device.

Navigate to Apps > MCM > Admin > App Configuration.
Select Shared Device Branding.
Configure the following branding elements:

Field

Description

Organization Name

Your company name displayed on the login screen

Application Title

Custom title for the shared device app (e.g., "Acme Corp Kiosk")

Copyright Message

Footer copyright text (e.g., "© 2026 Acme Corp. All rights reserved.")

Primary Color

Main theme color (hex value, e.g., #1a73e8)

Secondary Color

Secondary theme color (hex value, e.g., #ffffff)

Text Color Dark

Dark text color for light backgrounds

Text Color Light

Light text color for dark backgrounds

Logo

Organization logo image

Background Image

Background wallpaper for the login screen

For images, choose one of:
- Organization CDN URL — provide a publicly accessible URL to your hosted image
- Local file upload — upload directly through the WebUI (uses BigFix /api/upload and fixlet deployment)
Preview the branding layout using the Preview button.
Click Save to store the branding configuration.

⚠️ Note: Wait for image upload/fixlet deployment to complete before proceeding to create a Shared Device Policy. A warning will appear if the upload is still in progress.

Procedure