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Rugged Device Management
Supported devices and system setup requirements.

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Modern Client Management and BigFix Mobile
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Rugged Device Management
Supported devices and system setup requirements.
- Rugged Device Management
  Supported devices and system setup requirements.
- Creating and configuring Zebra StageNow profile
  The Zebra StageNow profile enables automated device enrollment by generating staging barcodes during pre-provisioning. Key components include Wi-Fi configuration, conditional checks, remote file downloads, and automated app setup to streamline device onboarding.
- Adding Required Configuration Settings
  This topic describes how to add essential configuration service providers (CSPs) to your profile sequence, including Wi-Fi, Condition Manager, File Manager, Application Manager, and Intent parameters. Each CSP must be configured with specific settings to enable automated device setup and management. Follow the outlined steps to ensure all required configurations are applied correctly.
- Device Enrollment
  The Zebra devices can be enrolled through the following methods:
- Post-Enrollment Management
  These features are continuous, policy-driven functions enforced by the MDM agent after the device has been successfully enrolled and is in active operation:
- Device Diagnostics and Logs
  When operational or network issues arise, administrators can collect detailed telemetry and logs directly from the device. This enables real-time troubleshooting, remote diagnostics, and continuous monitoring of hardware health metrics such as battery and Wi-Fi status. This topic describes how administrators can gather device telemetry, access RxLogger logs, and perform remote diagnostics using BigFix MCM and the Zebra Device Diagnostics app.
- Unenrol
  Learn how to unenroll devices configured via StageNow barcode by performing an Enterprise or Factory Reset using a profile generated with Zebra StageNow PowerManager CSP. For devices enrolled through standard Android Enterprise methods, initiate the Unenroll action from the BigFix WebUI.
Glossary
This glossary provides terms and definitions for the BigFix software and products.

Rugged Device Management

Supported devices and system setup requirements.

Supported Devices

Validated Models: Zebra TC27
Minimum Android OS Version: Android 10.0 or higher (required for BigFix MCM Android Enterprise management).
Minimum Zebra MX Version: Zebra Mobility Extensions (MX) 10.0 or higher.
GMS Certification & OS Variant: Devices must be GMS-certified (Google Mobile Services) to support standard Android Enterprise framework features, zero-touch enrollment, and Managed Google Play access. Standard Android Enterprise zero-touch enrollment is not supported on AOSP-only (non-GMS) builds without specialized offline staging configurations.

System Setup Requirements

Android Enterprise Binding - This is mandatory for deploying the OEMConfig app and utilizing Android Enterprise Device Owner mode.
App Catalog Prep - Pre-approve and add the "Zebra OEMConfig Powered by MX" application from Managed Google Play to the app catalog.
Network Access - Ensure the corporate firewall or Wi-Fi network whitelists the following:
- Google Services: All standard Android Enterprise and Google Play Store domains (e.g., *.google.com, *.googleapis.com, *.android.com).
- Bigfix UEM's enrollment URL
- Zebra Services - For StageNow barcode generation (*.zebra.com).
Zebra Account - Ensure your organization has registered for a Zebra account and linked your Zebra credentials (client ID/secret) to the Bigfix UEM's integration settings.
Admin Workstation Setup - Download and install the latest version of Zebra StageNow tool on the primary IT Operator Windows device.
Create StageNow profile - Create a StageNow profile with required configurations that includes credentials for a dedicated provisioning Wi-Fi network so devices can connect to the internet instantly upon scanning the first barcode.
Device Readiness - Factory State: Devices must be in a factory-reset state (out-of-box experience) to be enrolled in Android Enterprise "Device Owner" mode. If a device was previously used, you must perform an Enterprise Reset or Factory Reset.
Battery Level - To prevent interruptions during the enrollment flow or OS updates, ensure devices maintain at least a 30% battery charge prior to initiating provisioning.