Welcome
Administrator Guide
Read this guide to learn about enrolling, administering, and troubleshooting endpoints through BigFix MCM and BigFix Mobile.
Troubleshooting
This section is intended to help you solve problems that might occur when installing BigFix MCM and BigFix Mobile.
MCM Device Correlation Issues
Troubleshooting MCM device correlation issues in BigFix WebUI.

BigFix Documentation Homepage
Modern Client Management and BigFix Mobile
Welcome to the Modern Client Management and BigFix Mobile documentation, where you can find information about how to install, maintain, and use Modern Client Management and BigFix Mobile.
Overview
This section guides you through BigFix Modern Client Management (MCM) and BigFix Mobile to understand the MCM concepts, terminologies, features, and functionality.
Guides in PDF format
This section contains links to PDF versions of all the MCM and BigFix Mobile manuals.
Installation and Configuration
Read this guide to learn about the requirements and available installation scenarios to ensure that the deployment of BigFix MCM and BigFix Mobile goes smoothly in your environment.
Quick Start
This quick start guide gets you up and running with your BigFix MCM and BigFix Mobile solution. It helps you secure, configure, and manage your mobile devices quickly and efficiently.
User Guide
Administrator Guide
Read this guide to learn about enrolling, administering, and troubleshooting endpoints through BigFix MCM and BigFix Mobile.
- Modern Client Management and BigFix Mobile
  This guide is intended for HCL BigFix Master Operators (MO) and those who administer BigFix deployments. If you are looking for information about using Modern Client Management (MCM) and BigFix Mobile, see the WebUI User's Guide.
- BigFix MCM
  Read this section to learn enrolling and managing Windows and macOS desktop and laptop devices.
- BigFix Mobile
  BigFix Mobile enables you to enroll and manage Android, iOS, and iPadOS devices.
- SCEP Certificate-based authentication
  BigFix MCM supports certificate-based authentication through Simple Certificate Enrollment Protocol (SCEP). SCEP is the fastest and most secure way to provision certificates to all your MCM-managed devices. With SCEP, IT Admins can automate issuing certificates to the endpoints to provide access to corporate Wi-Fi, VPN, and secure e-mail through encryption.
- SAML-authenticated enrolment flow
  When you configure SAML as the authentication method, when a user hits the enrollment URL and click Enroll, the user is first authenticated via the identity provider before proceeding with the enrollment process.
- Application management
  Application management in BigFix MCM enables IT admins to centrally control, distribute, and maintain Windows and macOS applications. It allows IT administrators to streamline the deployment, update, and security of apps on enrolled devices.
- Email configuration management
  With BigFix MCM and BigFix Mobile, you have the ability to install and set up email application that can connect to your email system. This allows users to easily connect, verify their identity, and synchronize their work email accounts on their devices.
- VPN management
  BigFix MCM and BigFix Mobile enable organizations to manage and configure Virtual Private Network (VPN) settings on enrolled Android, Apple, and Windows devices, ensuring secure remote access to corporate networks.
- Wi-Fi configuration management
  BigFix MCM and BigFix Mobile offer WiFi configuration management, where administrators can control and configure the wireless network settings on MCM-enrolled devices. This helps organizations to maintain a secure and reliable wireless network infrastructure while providing flexibility for users to connect to authorized networks.
- Known limitations
  Read this topic to get familiarized with MCM v3.0 known limitations.
- Troubleshooting
  This section is intended to help you solve problems that might occur when installing BigFix MCM and BigFix Mobile.
  - Apple profile displayed as unverified
    Read this section to troubleshoot if the Apple mobile displays the deployed Apple profile as “Unverified.”
  - Android Kiosk not connected to Internet
    Read this section to troubleshoot Android Kiosk Wi-Fi connection issues.
  - BigFix Agent deployment issues
    The MCM Deploy Agent action fails because of an incorrect path in the MDM Server Analysis.
  - Enrollment fails with 401 authentication error
    Learn how to resolve the issue when the enrollment fails with 401 authentication error when there is no issue with LDAP.
  - Endpoint not disconnected from AD after unenrollment
    Read this page to remove an ODJ-enrolled endpoint from Active Directory (AD) on unenrollment to prevent it from accessing network resources.
  - Generating Encryption Recovery Key Escrow fails
    Read this page to troubleshoot Encryption Recovery Key Escrow generation failure when the BigFix Server is installed on RHEL 10.0.
  - Health Check MDM Plugin Status is not displayed properly
    Read this section to troubleshoot when WebUI Health Check MDM Plugin Status section keeps loading for longer time and does not display the required information.
  - Policy is deployed, but is not effective on the device
    This page provides information to troubleshoot the issue if a policy is deployed but is not effective on the device.
  - Setting the Home Page for MicroSoft Edge on Windows
    You can set the home page for Microsoft Edge on Windows 10 and Windows 11 devices by using the restriction policy through the WebUI.
  - Verify if PPKG generation point is set for bulk enrollment
    To troubleshoot bulk enrollment issues, ensure if the targeted device is designated as the provisioning package generation point.
  - MCM Device Correlation Issues
    Troubleshooting MCM device correlation issues in BigFix WebUI.
- Frequently Asked Questions
  Read this section for commonly asked questions and their answers to manage the MCM deployments better.
Glossary
This glossary provides terms and definitions for the BigFix software and products.

MCM Device Correlation Issues

Troubleshooting MCM device correlation issues in BigFix WebUI.

Problem

Some Windows and macOS devices are not correlating correctly in BigFix MCM and appear as separate entries in the BigFix WebUI.
The Last Report Time for the MCM representation and Native BES Agent are different.
Devices that were previously correlated sometimes become uncorrelated.

Cause

The correlation process in BigFix MCM relies on the MAC address.
If a device switches between Wi-Fi and Ethernet, the MAC address changes.
MCM and the BES Agent check in on different schedules, so their recorded MAC addresses may temporarily be out of sync.
This leads to a scenario where the same device appears correlated at times and uncorrelated at others.

Solution

Manually Refresh Both Representations
- Send a refresh command to both the MCM representation and the Native BES Agent representation to force an update.
- This ensures that both analyses report the same MAC address when the correlation process runs again.
Wait for Automatic Synchronization
- Correlation will restore automatically when both MCM and BES Agent analyses update with the new MAC address. Once both representations report the same MAC address, BigFix MCM will merge them in BigFix WebUI.

Expected Behavior

When a device changes its network interface, there will be a temporary period where MCM and BES Agent report different MAC addresses.
Once both analyses update and shows the same MAC address, the correlation process will correctly re-link the representations.

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