Related Tickets
- To view the related tickets, follow the API below.
- This API will only respond with results when related tickets indexing is already done.
- To index related/closed tickets, refer section Index closed tickets.
- Make sure to use collection name as “closedtickets”
**Endpoint:** ` http://{API_URL}/external/api/search `
**Method:** `POST`
**Description:** This endpoint fetches the related tickets for a
ticket
**Request Body:**
```{
{
"query": "des",
"collection": "closedtickets",
"count": 10
}
}```
**Response:**
{
"similarDocs": [
{
"_id": "ITSM-00085",
"content": "# Ticketnumber: INC1\n\n# Description:\nLinux cpu utilization is
high\nLinux cpu utilization is high\n\n# Resolved by:\nNA\n\n# AffectedCI: 123\n\n#
WorkNoteDetails:\n2025-04-29 04:37:14 - iAuto BigFix Integration (Work notes)\nServer
Execution In-Progress.\n || Current CPU Utilization is 100 % \n iAutomate has resolved the
Ticket INC0918573 successfully with all the action required.\n The Alert has been resolved
and closed. \n\n2025-04-29 04:36:27 - iAuto BigFix Integration (Work notes)\nSWO has started
working on the ticket.\n\n# Creation Date: 2025-04-29 04:34:41\n\n",
"similarityScore": 0.7317582035445468 },
{
"_id": "ITSM-00066",
"content": "# Ticketnumber: INC2\n\n# Description:\nLinux cpu utilization is
high\nLinux cpu utilization is high\n\n# Resolved by:\nNA\n\n# AffectedCI: 12\n\n#
WorkNoteDetails:\n2025-04-21 05:06:51 - iAuto BigFix Integration (Work notes)\nServer
Execution In-Progress.\n || Current CPU Utilization is 100 % \n iAutomate has resolved the
Ticket INC0916668 successfully with all the action required.\n The Alert has been resolved
and closed. \n\n2025-04-21 05:05:55 - iAuto BigFix Integration (Work notes)\nSWO has started
working on the ticket.\n\n# Creation Date: 2025-04-21 05:04:03\n\n",
"similarityScore": 0.7317582035445468
}
}