Related Knowledge Articles

• To view the knowledge articles, follow the API below.
• This API will only respond with results when related knowledge articles indexing is already done.
• To index related knowledge Articles tickets, refer section Index articles
• Make sure to use collection name as “knowledgearticles”.

**Endpoint:** ` http://{API_URL}/external/api/event/articles `

**Method:** `POST`

**Description:** This endpoint fetches the related knowledge articles of a ticket

**Request Body:** {

"query": "database",

"collection": "knowledgearticles",

"count": 2

}

**Response:** {

"totalRecords": 2,

"documents": [

{

"docId": "KB0013083",

"docTitle": "Knowledge article for database instance",

"docSummary": "Knowledge article for database instance",

"sourceUrl": "https://<SNOW_URL>/nav_to.do?uri=kb_knowledge.do?sys_id=123",

"docTags": []

},

{

"docId": "KB0013088",

"docTitle": "Knowledge Article for backup of Database",

"docSummary": "Knowledge Article for backup of Database",

"sourceUrl": "https://<SNOW URL>/nav_to.do?uri=kb_knowledge.do?sys_id=1",

"docTags": []

}

]

}