Event Ingestion Layer: Secure endpoints for receiving alerts and events from various
sources, including BigFix, ServiceNow, and Systrack. Handles data parsing, validation, and
queuing for processing.
Agent Orchestration Engine: Manages the lifecycle of AI agents, dispatches tasks, and
coordinates interactions between agents, tools, and the knowledge base.
AI Agents (LLM-Powered): Specialized, domain-specific agents (e.g., ITSM Agent,
Remediation Agent) that leverage Large Language Models to interpret events, make
decisions, and formulate actions.
Tool Integration Layer: A standardized framework for connecting agents to external
systems via APIs. This layer includes connectors for various enterprise applications,
including dedicated connectors for ServiceNow, Systrack, and a BigFix API connector.
BigFix API Connector: Enables GenAI agents to securely interact with BigFix, allowing
for querying endpoint status, deploying fixes, executing custom actions, and retrieving
compliance data.
ServiceNow API Connector: Enables GenAI agents to securely interact with ServiceNow for
incident, problem, change management, and CMDB operations.
Systrack API Connector: Enables GenAI agents to securely ingest DEX data and potentially
trigger actions via Systrack.
Knowledge Base (RAG): A centralized repository for operational policies, security
guidelines, troubleshooting playbooks, and contextual data. Agents query this knowledge
base to ensure policy adherence and informed decision-making.
Approval & Human-in-the-Loop Module: Provides a user interface for administrators to
review and approve critical agent-proposed actions before execution.
Reporting & Analytics Module: Captures agent activities, outcomes, and performance
metrics, providing dashboards and logs for auditing, analysis, and continuous
improvement.
Security & Compliance Framework: Integrated security measures, including
authentication, authorization, data encryption (in transit and at rest), and adherence to
relevant compliance standards (e.g., SOC 2, ISO 27001).
