Scenario

Based on the analysis done earlier for identifying automation opportunities, you have identified that significant number of incidents can be automated. MyCompany organization has asked for configuration of runbooks which will enable automated resolutions of identified ticket categories. These runbooks are created for the specific RBA tool by the RBA teams and configured by implementation teams.

In this lab, we will showcase the detailed procedure for managing the runbooks for ITPAM in iAutomate for MyCompany organization.