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iAutomate v6.5.1 Documents
Welcome
iAutomate (Add on)
Lab Manual Guide
Module 3 – Configuration of iAutomate
Lab Exercise 10 – Build Model for Recommendation
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iAutomate (Add on)
iAutomate (Add-on)
Introduction Guide
KRS Guide
User Guide
Installation Guide
Configuration Guide
API Guide
Ansible Inside Guide
Integration Guide
Pre-requisite Guide
Lab Manual Guide
HCL_iAutomate_v6.5.1_Lab_Manual
Preface
iAutomate Overview
Module 1 - Business Case Development - Identification of Automation Opportunities
Module 2 – Installation of iAutomate
Module 3 – Configuration of iAutomate
Introduction
Lab Exercise 1 – Create Organization
Lab Exercise 2 – Create Data Source
Lab Exercise 3 – Create Users
Lab Exercise 4 – Onboard Runbook Automation Tool
Lab Exercise 5 – Manage Execution Scope
Lab Exercise 6 – Release Rules Configuration
Lab Exercise 7 – Manage Columns for Recommendation and Parsing
Lab Exercise 8 – Manage Runbooks
Lab Exercise 9 – Map Runbooks
Lab Exercise 10 – Build Model for Recommendation
Scenario
Prerequisites
Solution
Conclusion
Lab Exercise 11 – Enable Error Logging
Lab Exercise 12 – Manage Proxy
Module 4 – End to End Ticket Resolution Flow
Module 5 – Model Optimization
Module 6 – Document Processing & Analysis
Module 7 – Configuration of Runbook Parameters
Module 8 – Reporting Dashboard
Module 9 – User Activity Logs
Support
Appendix
Self Service Ticket Analysis User Guide
Troubleshooting Guide
Feedback
Lab Exercise 10 – Build Model for Recommendation
Scenario
Prerequisites
Solution
Conclusion
