Introduction

This module covers the procedure for configuring iAutomate product thereby making it fit for use by end users for manual / automated ticket resolutions, document search and analysis, and other functionalities.

Note:

In this module, some of the lab exercises may be dependent on other ones. Please do not skip any exercise in between. You should have Super Admin user credentials to proceed with configurations that have been created in the previous exercises during Installation Lab Exercise.

Let’s begin with the creation of an Organization.