Jump to main content
Product Documentation
Customer Support
Community
Resources
Customer Support
HCLSoftware U
Community Forums
Customer Idea Portal
iAutomate v6.5.1 Documents
Welcome
iAutomate (Add on)
Lab Manual Guide
Module 4 – End to End Ticket Resolution Flow
Search
iAutomate (Add on)
iAutomate (Add-on)
Introduction Guide
KRS Guide
User Guide
Installation Guide
Configuration Guide
API Guide
Ansible Inside Guide
Integration Guide
Pre-requisite Guide
Lab Manual Guide
HCL_iAutomate_v6.5.1_Lab_Manual
Preface
iAutomate Overview
Module 1 - Business Case Development - Identification of Automation Opportunities
Module 2 – Installation of iAutomate
Module 3 – Configuration of iAutomate
Module 4 – End to End Ticket Resolution Flow
Introduction
Lab Exercise 1 – Configure End to End Ticket Resolution Flow
Module 5 – Model Optimization
Module 6 – Document Processing & Analysis
Module 7 – Configuration of Runbook Parameters
Module 8 – Reporting Dashboard
Module 9 – User Activity Logs
Support
Appendix
Self Service Ticket Analysis User Guide
Troubleshooting Guide
Feedback
Module 4 – End to End Ticket Resolution Flow
Introduction
Lab Exercise 1 – Configure End to End Ticket Resolution Flow
