Viewing Ongoing and Previous Analysis Details

  1. The status of the ongoing analysis and outcomes of the previous analysis are available under the Analysis List section.
    Figure 1. SaaS based Ticket Analysis – Create New Analysis (Cont.)
  2. Click icon to filter out the analysis based on name.
    Figure 2. SaaS based Ticket Analysis – Search Analysis
  3. Click under Status, to view the real-time stage-wise progress status of the analysis.
    Figure 3. SaaS based Ticket Analysis – Status
  4. Click to view the details. It takes the user to the Dashboard page.
  5. Click to download the ticket data that was used to perform the analysis.
  6. Click to download the CSV report. The icon appears only when the Ticket Analysis and Runbook Recommendation stage is completed.
  7. If the logged in user is a SAAS SME, then one more icon will be visible corresponding to the analysis.
  8. Click to provide feedback on the recommendations given on the uploaded data.
    Note:
    For more information on feedback module, kindly refer HCL iAutomate v6.4.2 Self-Service Ticket Analysis - User Guide