Creating New Analysis

  1. To create a new analysis, enter Title.
  2. Click Download Template, to download the template in which the data needs to be provided to the system. Ensure that the ticket data from the IT Service Management tool is extracted in the same format.
  3. Upload the ticket dataset in the form of a .csv file.
    Figure 1. SaaS based Ticket Analysis – Create New Analysis
  4. Click Upload to start the analysis.