Knowledge Search

This section describes how to use the advanced, organization-specific configuration to retrieve results from the knowledge repository.

To use Knowledge Search, perform the following steps:

  1. On the main menu bar, click on Knowledge, and then click Knowledge Search tab.
  2. The Knowledge Search screen appears.
    Figure 1. Knowledge Search
  3. Select the Organization from the drop-down list, then type the search string in the Search box, and then click Search. The search results are displayed in the grid below.
    Figure 2. Search
  4. For more advanced search, instead of clicking , click the Advance Search button.
  5. An Advance Search window is displayed for users to fill in the information and retrieve results.
    Figure 3. Advance Search
  6. Advance Search allows users to restrict search results by applying conditional filters or defining the order of the search results.
  7. Users can add any number of custom conditions to refine their search for more relevant results.
  8. Click to start a search. After the search filter is applied, any results that appear will align with the conditions specified in the Advance Search box.
    Figure 4. Advance Search Results
Note:
All fields marked with an asterisk (*) are mandatory.