Tickets are not appearing post data source creation

Table 1. Data Collector: Scenario 1
Issue Description Post creation of data source, tickets are not appearing on the screen
Modules Impacted Data collector, Recommendation, iParse, Generic, RBA, Release
Probable Root Cause
Figure 1. Data Collector

‘CollectIncidents’ job may not be enabled.

Resolution Steps:

  1. Under Manage Jobs screen, select CollectIncidents job and enable it by clicking on Enable Jobs button.
    Figure 2. Data Collector (cont.)
  2. The status of the job should change to Successful.