Ticket Data is not appearing

Table 1. Data Collector: Scenario 3
Issue Description Ticket Data is not appearing on the screen even if ‘CollectIncidents’ job is enabled, and status of the job is Successful.
Modules Impacted Data collector, Recommendation, iParse, Generic, RBA, Release
Probable Root Cause
Figure 1. icket Data not appearing on screen

Execution Scope is not defined.

Resolution Steps:

  1. To map execution scope, it is a pre-requisite that organization should be mapped with a runbook tool. To check this, go to Configuration  Manage Runbook Tool and map the runbook tool, if not already mapped.
    Figure 2. Ticket Data not appearing on screen (cont.)
  2. Once the Runbook Tool is mapped with the organization and its data source, go to Action  Runbooks  Manage Execution Scope.
  3. See if any execution scope is mapped with the pair of organization and data source corresponding to a mapped runbook tool. If not, then map it.
  4. Select the runbook tool mapped with the organization and provide Runbook Tool Tenant ID (Optional) and click Save.
    Figure 3. Ticket Data not appearing on screen (cont.)
  5. Now check the availability of tickets on screen.