The status of job is stuck at INITIATE/FAILED

Table 1. Data Collector: Scenario 6
Issue Description ‘CollectIncidents’ job is enabled, the data collector service is running fine, but status of job is stuck at INITIATE/FAILED (in case of reset)
Modules Impacted Data collector, Recommendation, iParse, Generic, RBA, Release
Probable Root Cause

Issue with Listener as it is not able to hit Data Collector.

Figure 1. Status of job is stuck at INITIATE/FAILED
Figure 2. Status of job is stuck at INITIATE/FAILED

Resolution Steps:

  1. If the status of the job CollectIncidents remains Initiate for a long time, it implies that Listener is not picking up the job.
  2. Also, if user resets the job, and status of the job remains ‘Failed’ for a long time and the log of the job reads ‘Job Reset’ then also it implies that Listener is not picking up the job.
  3. Refer to Troubleshooting Steps for Listener for more information.