Not able to reach the component

Table 1. RBA: Scenario 1
Issue Description Error message “Not able to reach the component” appears on Actions  Manage Jobs  Job Log screen of respective Job
Modules Impacted RBA

Resolution Steps:

  1. Go to Manage Jobs and check if the RBA Job is enabled and successful. If not, enable it.
    Figure 1. RBA: Error message “Not able to reach the component”
  2. For example:
    • Organization Name - MyCompany
    • Job Name - ExecuteRunbookDemoOrg
    • Component Name- RBA Service
    • Parameter - PushNotificationEnable –>Y - ANSIBLE TOWER/CLI
    Figure 2. RBA: Error message “Not able to reach the component” (cont.)
  3. Ensure that RBA service is up on component server.
  4. Ensure that the Listener service is up on component server.
  5. If Listener is not picking up RBA service, then troubleshoot the service. Refer to Troubleshooting Steps for Listener.