Data not getting indexed

Table 1. iKnowledgeIndexer: Scenario 5
Issue Description	Data is not getting indexed
Modules Impacted	iKnowledge
Probable Root Cause	Python packages are not available or having different version
Resolution Steps: Check the Apache error log at <Apache_Root_Folder_Path>/logs/error.log. If the error comes because of the spacy package, perform the following steps: Check the spacy version in this path C:/Python310/Lib/site-packages. If the version is mismatched as mentioned in pre-requisite or more than one version of same package present in this path. Then follow the steps below. First uninstall python and follow the installation steps again as mentioned in pre-requisite document and ensure that spacy folder is placed in desired location.

Issue Description

Data is not getting indexed

Modules Impacted

iKnowledge

Probable Root Cause

Python packages are not available or having different version

Resolution Steps:

Check the Apache error log at <Apache_Root_Folder_Path>/logs/error.log.
If the error comes because of the spacy package, perform the following steps:
- Check the spacy version in this path C:/Python310/Lib/site-packages. If the version is mismatched as mentioned in pre-requisite or more than one version of same package present in this path. Then follow the steps below.
- First uninstall python and follow the installation steps again as mentioned in pre-requisite document and ensure that spacy folder is placed in desired location.