Data not getting indexed

Table 1. iKnowledgeIndexer: Scenario 5
Issue Description Data is not getting indexed
Modules Impacted iKnowledge
Probable Root Cause Python packages are not available or having different version

Resolution Steps:

  1. Check the Apache error log at <Apache_Root_Folder_Path>/logs/error.log.
  2. If the error comes because of the spacy package, perform the following steps:
    • Check the spacy version in this path C:/Python310/Lib/site-packages. If the version is mismatched as mentioned in pre-requisite or more than one version of same package present in this path. Then follow the steps below.
    • First uninstall python and follow the installation steps again as mentioned in pre-requisite document and ensure that spacy folder is placed in desired location.