‘Could not get any response’

Table 1. iKnowledgeIndexer: Scenario 3
Issue Description Error message ‘Could not get any response’ appears when iKnowledgeIndexer is being hit
Modules Impacted iKnowledgeIndexer
Probable Root Cause HCL.iAutomate.iKnowledgeIndexer service is not running

Resolution Steps:

  1. Press Win+R, type services.msc and press Enter to open Windows Services.
    Figure 1. HCL.iAutomate.iKnowledgeIndexer
  2. Find service HCL.iAutomate.iKnowledgeIndexer and select it.
  3. Click Start to start the service, if it’s not running already.
    Figure 2. HCL.iAutomate.iKnowledgeIndexer (cont.)