Could not get any response

Table 1. iKnowledgeSearch: Scenario 4
Issue Description Error message ‘Could not get any response’ appears when iKnowledgeSearch is being hit.
Modules Impacted iKnowledgeSearch
Probable Root Cause HCL.iAutomate. iKnowledgeSearch service is not running

Resolution Steps:

  1. Press Win+R, type services.msc and press Enter to open Windows Services.
    Figure 1. HCL.iAutomate. iKnowledgeSearch
  2. Find service HCL.iAutomate.iKnowledgeSearch and select it.
  3. Click Start to start the service, if it’s not running already.
    Figure 2. HCL.iAutomate. iKnowledgeSearch (cont.)