Android App Request

To raise request for Android App, an organization’s BigFix AEX administrator can raise request in the Global Admin Console for a particular tenant. The following steps illustrate the process of raising a request:

  1. Log on to Global Admin Console.
    Figure 1. Android App Request
  2. Click on the ‘+Support Ticket’ button to raise a new Android App request.
    Figure 2. New Android App Request
  3. Once the Support page opens, choose the Support Type as ‘Access & Usage’ from the drop-down menu.
    Figure 3. Access & Usage Request in Support Menu
  4. On selecting Access & Usage the following fields appear on the screen:
    Figure 4. Data Erasure Request
  5. Populate the fields as directed below:
    1. Access Category: Choose Other
    2. Subject: Mention Android App Request
    3. Description: Mention the following details in the free text area:
      1. Tenants Name: Tenants Name for which android application is to be created.
      2. Type of Application platform? Android / iOS: Type of Application platform for which app can should be generated.
      3. Application Name: Name of Application which is displayed at type of installation.
      4. Approval from UI Team for Uploading Assets: This is mandatory step for creating Android App. Ticket Requester must get permission for UI Team for uploading assets for the app. 
        {
 Icons in xxhdpi size:
  /assets/images/android-icons/xxhdpi/ic_launcher_foreground.webp
 /assets/images/android-icons/xxhdpi/ic_launcher.webp
 /assets/images/android-icons/xxhdpi/ic_launcher_round.webp
 Icons in xhdpi size:
  /assets/images/android-icons/xhdpi/ic_launcher_foreground.webp
 /assets/images/android-icons/xhdpi/ic_launcher.webp
 /assets/images/android-icons/xhdpi/ic_launcher_round.webp
 Icons in xxxhdpi size:
  /assets/images/android-icons/xxxhdpi/ic_launcher_foreground.webp
 /assets/images/android-icons/xxxhdpi/ic_launcher.webp
 /assets/images/android-icons/xxxhdpi/ic_launcher_round.webp
 Icons in mdpi size:
  /assets/images/android-icons/mdpi/ic_launcher_foreground.webp
 /assets/images/android-icons/mdpi/ic_launcher.webp
 /assets/images/android-icons/mdpi/ic_launcher_round.webp
 Icons in hdpi size:
  /assets/images/android-icons/hdpi/ic_launcher_foreground.webp
 /assets/images/android-icons/hdpi/ic_launcher.webp
 /assets/images/android-icons/hdpi/ic_launcher_round.webp
 Splashscreen(1242 x 2208):
 /assets/images/android-icons/splash-screen.webp
 }
      5. Optional can provide Zip file of Assets: This is optional part if user wants to provide at the ticket generation time, then user has to provide .zip file of Android Assets.
    4. Send Notifications to (Comma Separated Ids): Notification will be sent to the administrator raising data erasure request; however, user’s (user requesting data erasure) email ID can be added for notification.
    5. Status: Choose New
    6. Assigned To: Mention BigFix AEXPS@hcl.com
    7. File: Attach assets .zip file.
  6. Click on Submit. On submission, confirmation would be visible for new support ticket raised for data erasure.
    Figure 5. Android App Request Submitted Successfully
  7. On successful request submission, the submitter receives ticket confirmation email from BigFix AEX.
    Figure 6. Android App Request Ticket Confirmation Email
  8. The latest request will also be visible on the support page of the tenant.
  9. The Android app request will be completed in 3-4 working days from the date of app generated. The requester will be notified.