Login using Approver Role

  1. Use the approved role credentials to log into the instance.
  2. Click on Sign In upon entering the credentials.

Landing Page

  1. Upon logging into the HCL BigFix Service Management consumer homepage, you will see all the service offerings available for consumption.
  2. Navigate to the top right of the BigFix Service Management page and click on My Approvals button to view the requests pending for your approval.

My Approvals

  1. Click on the request pending for approval from the list view.
  2. You may choose to expand each section under the Request Details section to browse through all the information.
  3. There are one of three actions that you can take on a request pending approval, namely Approve, Reject and Refer Back.
  4. Click on Approve and type in your approval comments before clicking on Yes to provide approval on the request.
Approved Successfully
  1. Upon providing your approval, you will see a confirmation message stating that the request was approved successfully.
  2. Click on OK and you will navigate back to the My Approvals list view.
Approved Requests

  1. The filters on My Approvals list view show the requests pending approval by default.

  2. You can filter the Status column and choose to view the request you just approved.