Home
User Guide
The information contained in this section applies to WebSphere Commerce Version 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in a newer section.WebSphere Commerce is a single, unified e-commerce platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B), and indirectly through channel partners (indirect business models). WebSphere Commerce is designed to be a customizable, scalable, and high availability solution that is built to leverage open standards. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels.
Operating
WebSphere Commerce Accelerator
Use the WebSphere Commerce Accelerator to maintain online stores.
Managing the store
The Seller sets up store-level functions within the site. The Seller can access all menu items under the Store menu.
Return reasons
A store defines its own reasons for returning a product. Return reasons are based on the perspective of either the customer or the merchant.
Creating return reasons
Use the WebSphere Commerce Accelerator to create return reasons.

User Guide
The information contained in this section applies to WebSphere Commerce Version 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in a newer section.WebSphere Commerce is a single, unified e-commerce platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B), and indirectly through channel partners (indirect business models). WebSphere Commerce is designed to be a customizable, scalable, and high availability solution that is built to leverage open standards. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels.
- Planning
  Creating a custom implementation of a WebSphere Commerce store requires a significant amount of planning. From gathering client needs, to deploying the live solution, much work is needed to successfully deploy a custom client store. Use the resources in here to help you plan every phase of store creation.
- Installing
  Review the following sections for information about installing the WebSphere Commerce product, associated maintenance, and WebSphere Commerce enhancements.
- Migrating
  Before you migrate to WebSphere Commerce Version 8.0, review this information to help plan and execute your migration.
- Deploying
  The topics in this section describe how to publish stores to either a test or production environment, and how to deploy customized code.
- Operating
  - IBM Management Center for WebSphere Commerce
    The IBM Management Center for WebSphere Commerce, or Management Center, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
  - WebSphere Commerce Accelerator
    Use the WebSphere Commerce Accelerator to maintain online stores.
    - WebSphere Commerce Accelerator user interface
      The WebSphere Commerce Accelerator interface consists of several notebooks, wizards, dialogs, and lists to help you complete your tasks.
    - Opening WebSphere Commerce Accelerator
      Use WebSphere Commerce Accelerator to maintain online stores by completing various store operations such as creating and maintaining orders and tracking store activities.
    - Changing a WebSphere Commerce password
      If you have the appropriate authority, you can change the WebSphere Commerce logon password for a WebSphere Commerce user or for yourself from any of these tools.
    - Managing the store
      The Seller sets up store-level functions within the site. The Seller can access all menu items under the Store menu.
      - Managing shipping
        You can set up shipping at a store-level by using WebSphere Commerce Accelerator.
      - Setting up taxes
        You can set up taxes at a store-level by using the WebSphere Commerce Accelerator.
      - Inventory adjustments
        Inventory adjustments are made when the amount of inventory in the fulfillment center is not the same as the amount of inventory that is recorded in the system. You can also add, change, or delete inventory adjustment codes.
      - Fulfillment
        Fulfillment is inventory activity that happens in a fulfillment center or warehouse, including picking, packing, and shipping. Picking is the selection of products in one or more releases from a fulfillment center, packing is putting these products into shipping containers, and shipping is sending them to customers. A number of people work in a fulfillment center at one time, each with a different task or tasks to perform. The WebSphere Commerce Accelerator divides the most common tasks into roles, and these roles are assigned to users.
      - Return reasons
        A store defines its own reasons for returning a product. Return reasons are based on the perspective of either the customer or the merchant.
        Listing return reasons
        Use the WebSphere Commerce Accelerator to list return reasons.
        Creating return reasons
        Use the WebSphere Commerce Accelerator to create return reasons.
        Changing return reasons
        Use the WebSphere Commerce Accelerator to change return reasons.
        Deleting return reasons
        Use the WebSphere Commerce Accelerator to delete one or more return reasons.
      - Negotiated pricing
        Customer service representatives (CSRs) can negotiate product prices with customers, if necessary, to complete a transaction. CSRs override product prices by specifying the price agreed upon by both the customer and the CSR.
      - Approving requests and submissions
        Submitters and administrators with the appropriate access can view approval requests and verify the status of their associated approval decisions. When an approvable action enters the approval process, the submitter sees it as an approval submission or submission in the user interface. The approver responsible for approving the action sees it referred to as an approval request or request in the user interface.
      - Resending order notifications
        After a customer places an order, an order notification can be automatically e-mailed to the customer or an administrator.
      - Configuring email notification for a store
        New message types cannot be added to the system nor existing ones deleted. Instead, you can configure a predefined set of message types that use the email transport.
      - Sending a broadcast e-mail to stores
        The Site Administrator can send a broadcast e-mail to a certain category of stores, such as all open stores, or all closed stores.
      - Store Creation wizard
        You can create stores quickly and easily by using the Store Creation wizard. The wizard asks a customer to provide some basic data about their store (name, description, and so on), allows the customer to select the storefront or catalog they want to use, and then creates the store. The resulting store has some unique data, but uses the storefront and catalog data from existing asset stores.
    - Customer information
      If customers register with the store, you can maintain their registration profiles to track information. Maintain information such as the customer's logon ID, logon password, authentication information, store account status, title, name, preferred language, or currency.
    - Order management
      A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustments can also be included in an order.
    - Inventory
      Inventory includes anything that can be physically accounted for in a fulfillment center such as items, products, SKUs, bundles, and prebuilt kits.
    - Inventory returns and dispositions
      Customers return products to a fulfillment center for many different reasons. Returned inventory might be reintegrated into the pool of inventory available for order, or it might be discarded. This process is called disposition.
    - Returns and refunds
      A return is a record of a customer's request for a refund, to return merchandise, or both. The term is used whether an RMA is issued in advance of merchandise receipt or the transaction is begun at the time of merchandise receipt. You can use the return merchandise authorization (RMA) function in both available to promise (ATP) and non-ATP inventory-enabled stores.
    - Viewing account reports
    - Viewing contract reports
    - Request for Quote (RFQ)
      A buyer can create a Request for Quote (RFQ), by using the WebSphere Commerce Accelerator, for unique variations of goods and services that are offered in a catalog. If buyers cannot find a product or category that match their needs within a catalog, they can select attributes from the personalized dictionary to precisely define the product specifications. A buyer can also create an RFQ by using the contents in their shopping cart, or add a shopping cart to an existing RFQ.
    - Business relationship management
      To customize what a customer can do in a store use the business relationship management system. By using this system, you can entitle customers to various aspects of a store such as what products they can purchase, the price they pay, and what payment methods a store accepts.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using WebSphere Commerce in combination with other products.
- Administering
- Tutorials
  WebSphere Commerce provides many tutorials to help you customize and understand your WebSphere Commerce instance and stores.
- Samples
- Developing
  The topics in the Developing section describe tasks performed by an application developer.
- Compliance
  The following section describes how you can leverage WebSphere Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of WebSphere Commerce and how to configure these features.
- Performance
- Troubleshooting

Creating return reasons

Use the WebSphere Commerce Accelerator to create return reasons.

Procedure

Open WebSphere Commerce Accelerator
From the Store menu, click Return Reasons. The Return Reasons list is displayed.
Click New. The New Return Reason dialog opens.
Provide appropriate information for the fields.
Click OK to create the return reason.