Troubleshooting: Update Installer warning message during database update
When you are applying a fix pack to WebSphere Commerce instance, you can automatically apply database changes. If you select this option, the Update Installer might display a warning message.
Note: Before you apply a fix pack, ensure that you always backup the
WebSphere Commerce database.
Applying updates to the database associated with the instance "instance_name" failed or timed out. See the log file "<log_file>" and the topic "Update Installer warning message while updating the database".If you see this message, verify whether database updates completed successfully:
- Open the following file:
- WC_installdir \logs\update\updatedb-instance_name.log
- WCDE_installdir \logs\update\updatedb.log
- Go to the end of the file. Look for one of these messages:
- BUILD FAILURE
- Analyze the log file to determine why the database update process failed. Correct the problems; restore the WebSphere Commerce database, then manually run the database update. You must restore the database before you apply the same schema changes.
- BUILD SUCCESSFUL
- Ignore the Update Installer warning message. The database updates are complete and you can continue with the fix pack installation process.
Note: You can also encounter errors when you are running a process or utility
if the input parameters that are used to establish a database connection are incorrect. To validate
that a database connection can be established with the configured input parameters, use the database
connection validation utility. For more information about running this utility, see Running the database connection validation utility.
For more information about updating the database during the process to apply a fix pack, see updating the database manually.