- Troubleshooting: WebSphere Commerce tools fail to start properly
After creating a WebSphere Commerce instance, you must check that the tools pages, such as WebSphere Commerce Accelerator, are accessible. If you are unable to log on to the tools pages, review the information for help in resolving the problem.
- Troubleshooting: Errors logged when configuring a Web server
An error indicating a plug-in propagation failure is logged when configuring a Web server.
- Troubleshooting: Errors logged during WebSphere Commerce instance startup
A servlet mapping error is logged while the WebSphere Commerce instance is starting.
- Troubleshooting: Error logged after store publishing
Reviewing the log file, after you publish a store, you see an error related to a record that can't be resolved.
- Troubleshooting: Errors logged during page requests
Errors are generated by multiple page requests. These errors can both occur through a shopper double-clicking, or parallel Ajax calls.
- Troubleshooting: URLs are cached with the wrong hostname
- Troubleshooting: Publishing a store takes more time than expected
Publishing a store takes several hours to complete When the operation completes, error logs are created.
- Troubleshooting: Problems encountered after modifying a WebSphere Commerce instance
After modifying your WebSphere Commerce instance, the associated Web server fails to start.
- Troubleshooting: Request errors when checking out large shopping carts using Microsoft IIS
If your shopping cart contains a large amount of order items, you might encounter request errors when checking out.
- Troubleshooting: Web pages using secure (HTTPS) URLs do not load
When accessing WebSphere Commerce pages that use secure URLs, the Web browser page does not load.
- Troubleshooting: Supported Web browsers for accessing WebSphere Commerce tools
If you encounter problems with accessing the WebSphere Commerce tool pages, ensure you are using a supported Web browser.
- Troubleshooting: SSL handshake exception in store preview
If you encounter problems with accessing store preview, ensure that your web server certificate is imported and valid.
- Troubleshooting: Store errors due to web server plugin not being propagated
Errors occur in the storefront due to the web server plugin not being propagated.
- Troubleshooting: Help topics are not found
To display help, you might need to set the server configuration file to point to the appropriate help server (either local or remote). If your help server is not on the same server that is running Management Center, a page not found error is displayed when opening help.