Troubleshooting: Locate the fix pack backup files
Before you uninstall a fix pack, ensure that the fix pack backup files exist on the system. Without these backup files, you cannot uninstall the fix pack successfully.
Problem
You want to locate the backup files of the fix pack installation.
Solution
The WebSphere Commerce fix pack Update Installer makes a backup of all the files that were
modified during the fix pack installation.
- The backups that are made during the fix pack installation on the WebSphere Commerce product
directory can be found in a .pak file at the following directory:
- WC_installdir/properties/version/update/backup
- The backups that were made during the fix pack installation on your WebSphere Commerce
instance can be found in a .pak file at the following location:
- WC_installdir/instances/instance_name/properties/version/update/backup
- WC_userdir/instances/instance_name /properties/version/update/backup
Note: The backup files are required if you uninstall the fix pack. Do not delete these backup
files.