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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Web server issues
Review this information when you encounter problems with the Web server that is associated with your WebSphere Commerce instance.
Web pages using secure (HTTPS) URLs do not load
When accessing WebSphere Commerce pages that use secure URLs, the Web browser page does not load.

Troubleshooting: Web pages using secure (HTTPS) URLs do not load

When accessing WebSphere Commerce pages that use secure URLs, the Web browser page does not load.

Problem

The WebSphere Commerce secure (HTTPS) URLs do not load properly.

If any of the secure URLs for WebSphere Commerce do not work, the SSL certificate for the Web server might be missing or expired.

Refer to the Web server documentation for information about installing or updating the SSL certificate.