The IBM Support Assistant helps you to investigate
and resolve problems without having to contact IBM support. The assistant
can also open problem records with IBM.
Note: The
IBM Support Assistant (ISA) is not supported. You can install the
ISA on a remote Windows workstation. This enables you to access the
Search, Education, and Support Links functionality. However the Collector
feature under Service will not work as ISA is not installed on the
local system. You can use the Electronic Service Request (ESR) feature
to open and manage Problem Management Records (PMRs). See
IBM Software Support: WebSphere.
Procedure
- Download and install the Support Assistant by following
instructions provided at IBM Support Assistant.
- Open the Support Assistant.
- From top menu, click .
- Expand the Websphere folder and
select Plugin for WebSphere Commerce 7.0 or Plugin
for WebSphere Commerce Developer 7.0.
To proceed
with the installation, accept the license agreement.
- Click Install.
Note: The
ISA must be installed on the same system as WebSphere Commerce.
- Start the Support Assistant



- Ensure that you have XWindows Graphical Environment setup.
- Navigate to your ISA install directory.
- Run the following command: ./startisa.sh
- A Web browser launches automatically.

- Click .
- Select the required functionality in the GUI.