Installing and starting the IBM Support Assistant
The IBM Support Assistant helps you to investigate and resolve problems without having to contact IBM support. The assistant can also open problem records with IBM.
Note: The
IBM Support Assistant (ISA) is not supported. You can install the
ISA on a remote Windows workstation. This enables you to access the
Search, Education, and Support Links functionality. However the Collector
feature under Service will not work as ISA is not installed on the
local system. You can use the Electronic Service Request (ESR) feature
to open and manage Problem Management Records (PMRs). See IBM Software Support: WebSphere.