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Remote Control V9.1.4
BigFix® Remote Control V9.1.4 Console Users Guide
Functions within BigFix® Remote Control
Start a remote control session
The BigFix® Remote Control controller and target components can be used to establish remote connections between each other to monitor or control the target system.
Start a remote control session from the server

Remote Control V9.1.4
- Release Notes V9.1.4 Fixpack 1
- BigFix® Remote Control V9.1.4 Installation Guide
  By using BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- BigFix® Remote Control V9.1.4 Administrators Guide
  This guide is for users who want to administer BigFix® Remote Control.
- BigFix® Remote Control V9.1.4 Console Users Guide
  - Definition of terms that are used in BigFix® Remote Control
  - The BigFix® Remote Control console
  - Dashboards overview
  - Functions within BigFix® Remote Control
    - Deploy remote control components
    - Update the remote control components
    - Download the remote control server component
    - Start a remote control session
      The BigFix® Remote Control controller and target components can be used to establish remote connections between each other to monitor or control the target system.
      - Start a peer-to-peer session
      - Start a remote control session from the server
    - Respond to warnings
    - Manage target and server configurations
    - Analyses
    - Enable smart card authentication
      To support smart card authentication in the BigFix® Remote Control Target you must install the device driver for the IBM® virtual smart card reader and certificates on the target. You can install the driver and certificates after you install the target by running a Fixlet® in the BigFix console. You can also install the certificates by using Active Directory Group Policy.
    - Configure single sign-on (SSO) on the server
      BigFix® Remote Control V9.1.3 introduced support for SAML 2.0 authentication on the BigFix Remote Control server.
    - Enable secure target registration
      To prevent unauthorized targets from registering with the BigFix® Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Viewing web reports
    BigFix® Remote Control offers a report available in the Web Reports component of the application. The web report was formulated to provide log data that is gathered from the controller and target logs relevant to specific targets. The data can be used for auditing purposes and for monitoring remote control activity on specific computers in your environment.
  - Frequently asked questions
  - Support
    Various resources are available for support of the product, including the Knowledge Center, BigFix Support Center, BigFix Support Portal, BigFix Developer, BigFix Wiki, and HCL BigFix Forum.
- BigFix® Remote Control V9.1.4 Controller Users Guide
- BigFix® Remote Control V9.1.4 Target Users Guide
- BigFix® Remote Control V9.1.4 On-demand Target Guide
  Use BigFix® Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V9.1.4 Readme file

Start a server initiated remote control session

To start a remote control session initiated from the BigFix® Remote Control server UI, the server component must be installed and running. For more information about creating and running server installation configurations tasks, see Creating BigFix Remote Control server installation tasks.

Note: The server can be installed also by using the installation files. For more information, see the BigFix® Remote Control Installation Guide.

After the server component is installed, use the BigFix® Remote Control Controller User's Guide for details about how to access and log on to the server UI. Remote control sessions that are initiated from the BigFix® Remote Control server require permissions links to be set up. The links are made between the groups that the controller user and the target are members of. These permissions links determine what policies are effective for the session. For information about creating user and target groups, creating permissions links, and how policies are resolved for a remote control session, see the BigFix® Remote Control Administrator's Guide.

After you install the server and create the relevant groups and permissions links, you can start a remote control session by using the BigFix® Remote Control server UI. For more information, see the BigFix® Remote Control Controller User's Guide.