Downloading the on-demand target by using the Firefox plug-in

When the target user is using Firefox, if the Firefox plug-in and Java™ Script are enabled, the on-demand target is installed and started automatically.

About this task

After the target user clicks I agree on the landing page, the launching page is displayed.

The target user must follow the instructions on the page. If the plug-in is already installed and does not need to be upgraded, the on-demand target executable file, with its configuration, is downloaded and installed. If the plug-in is not already installed or it must be upgraded, the target user must click Allow to download the files. When the file is downloaded, they must click Install now to install the target. If a User Account Control prompt is displayed, they must click Yes.

As the ActiveX control is loaded, different icons might be displayed. The icons indicate the status of the installation of the control and the loading of the on-demand target. For more information about the icons, see On-demand target installation and loading status icons.

If the on-demand target fails to start, click If the on-demand target fails to start, please click here when instructed by the helpdesk agent. The target is installed by using the Java Web Start installation method. For more information about the Java Web Start installation method, see Downloading by using Java Web Start.

Note: To ensure that the Firefox plug-in runs, you must be using Firefox Extended Support Release version 24.0 or later. If the Firefox plug-in is installed but is disabled, the target user is prompted to install the plug-in. The plug-in does not start because it is disabled. The target user must click If the on-demand target fails to start, please click here when instructed by the helpdesk agent. to continue.