IBM BigFix Remote Control Installation Guide

By using IBM® BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.

Use the IBM BigFix Remote Control administration web interface, to view and control a remote desktop, including its keyboard and mouse, anywhere on your network. You can also chat, transfer files, remotely guide the users, administer the policies to be applied to different users and target groups, and much more. These features can help provide more efficient and effective analysis of user problems from the administrators desktop, without the added cost of dispatching a technician or relying on user descriptions over the phone. Use IBM BigFix Remote Control to deliver better support, more flexibility, and richer security, by using robust features that include enhanced central logging and video capture of the sessions and full data stream encryption.