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IBM BigFix Lifecycle
IBM® BigFix® Remote Control
Controller Users Guide
Remote control sessions
Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
Types of remote control sessions that can be established
Providing guidance to the target user
Tools for providing instructions to a target user
Using the highlight tool

Using the highlight tool

About this task

Use the Highlight Tool to highlight an area on the target screen.

To use the highlight tool complete the following steps :

Click Perform action in target > Highlight Tool
The cursor changes to the highlight tool cursor within the session window.
To highlight text on the target machine screen move the mouse while holding down the left or the right mouse button. Release the mouse button when you have highlighted the required area.