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IBM BigFix Lifecycle
IBM® BigFix® Remote Control
Controller Users Guide
Remote control sessions
Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
Types of remote control sessions that can be established
Providing guidance to the target user
Tools for providing instructions to a target user
Removing guidance instructions from the screen

Removing guidance instructions from the screen

Use the clear instructions function to remove any guidance symbols, drawn lines, or highlighted areas you have placed on the remote control session screen.

To clear instructions, click Perform action in target > Clear Instructions

All guidance symbols are removed from the screen.

Note: Maximising a window on the target or performing something that requires a repaint of the target screen may remove them.