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IBM BigFix Lifecycle
IBM® BigFix® Remote Control
Controller Users Guide
Remote control sessions
Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
Connecting to a target that is already in a session

Connecting to a target that is already in a session

When you attempt to start a peer to peer remote control session with a target that is already in a session there are two features you can use to connect to this target. If a collaboration session has been started with the target you can request to join the session, or use the disconnect feature to end the session and connect to the target instead. The disconnect feature is useful in situations where a controller user is no longer using their machine and has not disconnected from a session. Both of these features are available only during peer to peer remote control sessions when the target properties, Managed= No and CheckUserLogin=Yes. If collaboration has been started you can use the join function. If the AllowForceDisconnect target property is set to Yes, you can use the disconnect function.