To start a remote control session through the internet
with a target, you do not have direct access to, you can initiate
a remote control session from the IBM® BigFix® Remote Control server
UI and use a broker to make the required connection.
About this task
To start a remote control session by using a broker to make
the connection, you do not select a target. Instead, select to start
a broker session from within the IBM BigFix Remote Control Server UI.
A request for a connection code is made. The code is generated by
the remote control server, passed to the broker and is displayed on
the controller computer. When the target user enters this connection
code, it is passed to the remote control server along with the target
data for authentication. When the session is authorized, the applicable
policies and session information are passed back to the target and
the session proceeds. This procedure describes how to initiate a remote
control session from the IBM BigFix Remote Control Server,
by using a broker to make the connection to the target and the steps
that are required for the controller and target users.
Procedure
- Click in the server UI on the controller
computer.
If a successful connection is made to a broker,
the Connection code window is displayed. The connection code to be
used for the remote control session, field is displayed. A
URL field
might also be displayed. The connection timer begins to count down
from 15 minutes, in seconds. Status shows waiting for target.
While
the Connection Code window is displayed the following
options are available.
- Pass the connection code to the user on the target computer
you want to start a remote control session with.
For example, this
can be done by email or phone.
- Enter the connection code on the target
computer by following the steps relevant to the target operating system.
Note: If the target is newly installed, the Enter Connection
Code option is unavailable until the target contacts the server for
the first time.
- Windows target
- Choose the appropriate method to enter the connection code:
- Right-click the target notification icon and select Enter
Connection Code.
- Open the target UI and select .
Type the connection code and click Connect.
- Linux target
- Open the target UI and select .
- Type the connection code and click OK.
Results
If a successful connection is made to a broker,
the connection code is verified, and the session is authenticated
by the server, the remote control session begins automatically. If
the Enable user acceptance for incoming connections policy
is enabled in the session policies, the target user can accept or
reject the session request. After the session starts, the features
and functions that are available depend on the server policies and permissions
that are set for the session.
Note: If there are multiple brokers
in the brokerlist and the controller computer is not connected to
the same broker as the target, the controller connects to the same
broker. The following message is displayed on the controller computer
before the remote control session begins. Connecting to:hostname:port where hostname:port is
the host name and port of the broker that the target computer is connected
to.
If the broker connection cannot be made, the connection
code cannot be verified or the target is not authenticated by the
server, the target user is given the option to try the connection
option again. When they click Try Again, the Connection Code window is displayed and
they can enter a connection code. If they click Cancel,
the connection attempt to the broker ends and the remote control session
is not established.
Note: An Active session is started unless one
of the following conditions are met.
- The policies that are set for the session do not have Active enabled.
In this case the next enabled session mode is used in the following
order of precedence.
- Guidance mode
- Monitor mode
- Chat mode
- File transfer
- User acceptance is enabled and the target user selects another
session type on the acceptance window.
