Remote control sessions
Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
There are six remote control session modes
- Active
- Chat only
- Guidance
- Monitor
- File Transfer
- Reboot
For more details of the session types, see Types of remote control sessions that can be established.
There are four ways that a remote control session can be established
- From the IBM® BigFix® Remote Control server
- A remote control session in which the controller user starts the session from theIBM BigFix Remote Control server. The controller component starts and contacts the target to send the session request. The target contacts the server to authenticate the request and obtain the policies and permissions for the session. For more information on policies and permissions for a managed remote control session, see the IBM BigFix Remote Control Administrator's Guide. If the target cannot reach the server the session is refused.
- In peer to peer mode
- A remote control session that is established directly between the controller and the target. The controller user starts the controller component locally and specifies the target that they want to takeover remotely. The local properties that have been set on the target are used for the session. For more details of target properties, see the IBM BigFix Remote Control Administrator's Guide.
- Using the broker component
- A remote control session that is established with targets outside the managed enterprise network. This type of session requires the targets to be managed by an IBM BigFix Remote Control server. The broker component is used for making the connection between the controller and target machines. For details on installing and configuring the broker component, see the IBM BigFix Remote Control Installation Guide.
- From the IBM BigFix Remote Control Console
- A remote control session in which the controller user initiates the session from the Remote Control site within the IBM BigFix Remote Control console. For more details, see the IBM BigFix Remote Control Console User's Guide.