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BigFix Workspace - US Federal
BigFix Digital Employee Experience (DEX)
Administrating DEX
DEX Installation
This topic provides a detailed sequence of steps required to install all BigFix DEX components. The installation must follow this order: Data services (MSSQL, ClickHouse, NATS JetStream: any order) > DEX Server > (DEX FillDB + Root Server DEX Plugin: any order) > Configure DEX in BFUI → Scanner DEX Plugin on endpoints.
Fixlets
In this section all the install fixlets details are showed.

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- BigFix Platform
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- BigFix Digital Employee Experience (DEX)
  - Using DEX
    Welcome to the BigFix DEX documentation, where you can find information about how to install and configure BigFix DEX (Digital Employee Experience). DEX is a endpoint experience management application that provides simplified view of your IT environment and make well-informed decisions to increase the productivity of employees.
  - Administrating DEX
    - DEX Installation
      This topic provides a detailed sequence of steps required to install all BigFix DEX components. The installation must follow this order: Data services (MSSQL, ClickHouse, NATS JetStream: any order) > DEX Server > (DEX FillDB + Root Server DEX Plugin: any order) > Configure DEX in BFUI → Scanner DEX Plugin on endpoints.
      - Prerequisites
        Before installing DEX, the following set of prerequisites must be met.
      - System support and requirements
        This topic provides information about the system requirements for DEX.
      - Firewalls configuration
        This section provide info on the Firewall rules needed to consent DEX data flow.
      - Capacity Plan
        Capacity Planning is the proactive practice of checking your IT environments' current endpoint usage and forecast when they will run out of resources. The main objective is to prevent performance drops or system crashes before they happen.
      - Installation process
        The below sections describe each installation step in detail.
      - Fixlets
        In this section all the install fixlets details are showed.
      - Analyses
        In this section all the analyses details are showed.
      - BigFix Self-Service Application
        The BigFix Self-Service Application (SSA) is a client-side interface that empowers endpoint users to install software, accept administrative actions, and review deployments without requiring local administrator privileges.
    - Configuration
      BigFix DEX provides four configuration Fixlets, one for each DEX component, to support post-installation configuration and reconfiguration.
    - Upgrade
      The upgrade Fixlets are available for each of the four DEX components, which internally refers to the same directory path where the installation was previously performed.
  - Integrations available with DEX
    The Service Now, Remote Control and Historical data integration are available using the APIs. For information on the respective areas, refer to their documentations.
  - Troubleshooting DEX Application Issues
    This section provides information about the types of issues and the ways to solve it.
- BigFix Resolve

Fixlets

In this section all the install fixlets details are showed.

The table below lists the Fixlets and their descriptions available for DEX:

Installation Fixlets


Name	Description
#20-Install ClickHouse DB (25.9.3.48) (Ubuntu) #22-Install ClickHouse DB (25.9.3.48) (RHEL)	Use the fixlet to install the ClickHouse database.
#24-Install Scanner DEX Plugin (WIN)	Use the fixlet to install the Scanner DEX Plugin on Windows.
#26-Install NATS JetStream Service (2.12.1) (WIN)	Use the fixlet to install the NATS JetStream Service.
#29-Install Root Server DEX Plugin (WIN)	Use Fixlet to install the Root Server DEX Plugin.
#31-Install DEX FillDB (WIN)	Use the fixlet to install the DEX FillDB.
#32-Install DEX Server (WIN)	Use the fixlet to install the DEX Server.
#45-Install Scanner DEX Plugin (MacOS)	Use the fixlet to install the Scanner DEX Plugin on MacOS.

Configuration Fixlets


Name	Description
#28-Configure NATS JetStream Service (WIN)	Use the fixlet to configure the NATS JetStream Service.
#35-Configure DEX Scanner Plugin and Scanner Log Trace Settings (WIN)	Use the fixlet to configure the DEX Service and Scanner Log Trace Settings.
#36-Configure DEX FillDB (WIN)	Use the fixlet to configure DEX FillDB.
#37-Configure DEX Server (WIN)	Use the fixlet to configure DEX Server.
#39-Configure Root Server DEX Plugin	Use the fixlet to configure Root Server DEX Plugin
#48-Self-Service Application Setting: Show or Hide the Survey tab	Use the fixlet to enable Survey tab in SSA

Uninstallation Fixlets


Name	Description
#21-Uninstall ClickHouse DB (Ubuntu) #23-Uninstall ClickHouse DB (RHEL)	Use the fixlet to uninstall the ClickHouse DB.
#25-Uninstall Scanner DEX Plugin (WIN)	Use the fixlet to uninstall the DEX Scanner plugin on Windows.
#27-Uninstall NATS JetStream Service (WIN)	Use the fixlet to uninstall the NATS JetStream Service.
#30-Uninstall Root Server DEX Plugin (WIN)	Use the fixlet to uninstall the Root Server DEX Plugin
#33-Uninstall DEX FillDB (WIN)	Use the fixlet to uninstall the DEX FillDB.
#34-Uninstall DEX Server (WIN)	Use the fixlet to uninstall the DEX Server.
#47-Uninstall Scanner DEX Plugin (MacOS)	Use the fixlet to uninstall the DEX Scanner plugin on macOS.

Upgrade Fixlets


Name	Description
#40-Upgrade Scanner DEX Plugin (WIN)	Use the fixlet to upgrade the DEX Scanner plugin on Windows.
#41-Upgrade DEX FillDB (WIN)	Use the fixlet to upgrade the DEX FillDB.
#42-Upgrade DEX Server (WIN)	Use the fixlet to upgrade the DEX Server.
#43-Upgrade Root Server DEX Plugin (WIN)	Use the fixlet to upgrade the Root Server DEX Plugin
#46-Upgrade Scanner DEX Plugin (MacOS)	Use the fixlet to upgrade the DEX Scanner plugin on macOS.

Restart Fixlets


Name	Description
#52-Restart Root Server DEX Plugin (WIN)	Use the fixlet to restart the Root Server DEX Plugin.
#53-Restart DEX FillDB (WIN)	Use the fixlet to restart the DEX FillDB for Windows.
#54-Restart DEX Server (WIN)	Use the fixlet to restart the DEX Server for Windows.

Other Fixlets


Name	Description
#15-Cleanup Clickhouse Backup Log Tables	Use the fixlet to clean up the ClickHouse DB backlog tables.
#16-Create Clickhouse DEX Runtime User	Use the fixlet to create the ClickHouse runtime user.
#17-Create MSSQL DEX Runtime User	Use the fixlet to create the MSSQL runtime user.
#18-Drop Clickhouse DEX Runtime User	Use the fixlet to drop the ClickHouse DEX runtime user.
#19-Drop MSSQL DEX Runtime User	Use the fixlet to drop the MSSQL DEX runtime user.
#44-DEX Instance Owner Credentials Management	Use the fixlet to dmanage the DEX instance owner credentials.
#48-Self-Service Application Setting: Show or Hide the Survey tab	Use the fixlet to show or hide the SSA application settings.
#49-NTP Drift Remediation	Use the fixlet to detect the time synchronization discrepancies (clock drift) on managed computers.
#51-Create or Update ServiceNow User	Use the fixlet to create or update ServiceNow user.
#55-Update Global Profile Settings	Use the fixlet to update the global profile settings.