Troubleshooting Steps for iCrawler (Advanced Knowledge component)
These troubleshooting steps provide solutions for common issues with iCrawler, including the service not starting, internal server errors, 404 resource not found errors, and "could not get any response" errors.
HCL.iAutomate.iCrawler service is not starting
Issue Description | HCL.iAutomate.iCrawler service is not starting |
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Modules Impacted | iCrawler |
Probable Root Cause | Invalid “iknowledgeCrawler.conf” file content |
Steps to resolve
For e.g. - “C:/Apache24/conf” has <Apache_Root_Folder_Path> as “C:/Apache24”.
WSGIScriptAlias /iKnowledge <<Path to Crawler>>/crawler_v5/main.wsgi <Directory <<Path to Crawler>>/crawler_v5>
<VirtualHost *> WSGIScriptAlias /iKnowledge C:/HCL.iAutomate.Crawler/crawler_v5/main.wsgi SSLVerifyClient require SSLVerifyDepth 10 <Directory C:/HCL.iAutomate.Crawler/crawler_v5 > WSGIApplicationGroup %{GLOBAL} Require all granted </Directory> </VirtualHost>
sc config HCL.iAutomate.iCrawler obj= “ID” password= “PSWD” where ID is the [Domain\SA ID] and PSWD is the [Password of SA] and SA is [Service Account]. ‘Log On As’ field corresponding to the service HCL.iAutomate.iCrawler should be changed to ‘Service Account’. Click Start to start the service. |
Service returns Internal Server Error - status code 500
Issue Description | Service is reachable but returns Internal Server Error with status code 500 |
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Modules Impacted | iCrawler |
Probable Root Cause | Python package not available |
Steps to resolve
pip install package_name
pip install package_name.whl |
‘404 Resource Not Found’
Issue Description | Error message ‘404 Resource Not Found’ when iCrawler is hit. |
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Modules Impacted | iCrawler |
Probable Root Cause |
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Steps to resolve
e.g. – Here the image below shows the port set for iCrawler component is 9000 # Listen 9000 # ports, instead of the default. See also the <VirtualHost> # directive
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‘Could not get any response’
Issue Description | Error message ‘Could not get any response’ appears when iCrawler is being hit. |
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Modules Impacted | iCrawler |
Probable Root Cause | HCL.iAutomate.iCrawler service is not running |
Steps to resolve
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