Troubleshooting Steps for Entity Model (iRecommend Components)
Troubleshooting Steps for Entity Model (iRecommend Components)
EntityModel is an iRecommend component used to identify entities by leveraging domain-specific knowledge. It is used to increase weightage for specific entities that may seem to be of less weightage in general scenarios. It is a component developed in python and is hosted on Apache Web Server as a service by the name HCL.iAutomate.EntityModel.
HCL.iAutomate.EntityModel service is not starting
Issue Description | HCL.iAutomate.EntityModel service is not starting |
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Modules Impacted | EntityModel |
Probable Root Cause |
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Steps to resolve
<VirtualHost *> WSGIScriptAlias /iKnowledge C:/HCL.iAutomate.iRecommend/entityservice.wsgi SSLVerifyClient require SSLVerifyDepth 10 <Directory C:/HCL.iAutomate.iRecommend> WSGIApplicationGroup %{GLOBAL} Require all granted </Directory> </VirtualHost>
sc config HCL.iAutomate.EntityModel obj= “ID” password= “PSWD” where ID is the [Domain\SA ID] and PSWD is the [Password of SA] and SA is [Service Account]. ‘Log On As’ field corresponding to the service HCL.iAutomate.EntityModel should be changed to ‘Service Account’. Click Start to start the service. |
Service returns Internal Server Error - status code 500
Issue Description | Service is reachable but returns Internal Server Error with status code 500. |
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Modules Impacted | EntityModel |
Probable Root Cause | Library is missing |
Steps to resolve |
pip install package_name
pip install package_name.whl If the issue pertains due to problem in the code, contact the System Administrator. |
‘404 Resource Not Found’
Issue Description | Error message ‘404 Resource Not Found’ when EntityModel is hit |
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Modules Impacted | EntityModel |
Probable Root Cause |
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Steps to resolve
# Listen 9000 # ports, instead of the default. See also the <VirtualHost> # directive
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‘Could not get any response’
Issue Description | Error message ‘Could not get any response’ appears when EntityModel is being hit. |
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Modules Impacted | EntityModel |
Probable Root Cause | Service is not running |
Steps to resolve
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