Lab Manual
This lab manual provides infrastructure administrators, installation and configuration administrators, and end users with detailed instructions on how to install, configure, and use BigFix Runbook AI. It is divided into modules, each containing an introduction and lab exercises. The manual also references additional servers, post-installation steps, and other documents for more information.
This information is intended for infrastructure administrators responsible for provisioning infrastructure required for installation of BigFix Runbook AI, administrators responsible for installation & configuration of BigFix Runbook AI and end users responsible for working towards resolution of tickets with the help of BigFix Runbook AI.
This manual provides information about various scenario-based modules covering the installation, configuration and use of BigFix Runbook AI product. Each module may include one or more lab exercises to provide detailed instructions to achieve the objectives. In addition, it also provides summarized information about additional servers and optional post- installations and references to the other documents for detailed information.
This lab manual is divided into the following modules:
Business Case Development - Identification of Automation Opportunities
Installation of BigFix Runbook AI
Configuration of BigFix Runbook AI
End to End Ticket Resolution Flow
Document Processing and Analysis
Configuration of Runbook Parameters
Each of the above modules is further divided into following two sections:
Introduction: A preface of the module
Lab Exercise: Each module may contain one or more lab exercises. Post completion of these exercises, user is expected to have a thorough understanding of the module.
Each of the lab exercises includes the following sections:
Scenario – Provides a brief summary of the objectives of the exercise
Prerequisites – Provide information on all specific requirements that needs to be in place before proceeding with the exercise
Solution – Step-wise procedure to be followed to complete the exercise
Conclusion – Summary of the lab exercise
Related Documentation – Provides information on the related documentation for respective module
The modules in this manual are independent of each other. Hence you can start at the beginning of any module. However, user is advised to go through each module and its subsequent exercise in the order of Table of Contents for a complete understanding.
The following documents can be referenced in addition to this guide for further information on the BigFix Runbook AI platform.
BigFix Runbook AI User Guide
BigFix Runbook AI Pre-Requisite Guide
BigFix Runbook AI Troubleshooting Guide