Information to collect for general service problems

If you receive an error message related to data store, gather the following information, for any problem that you have.

1. Reconstruct the sequence of events that caused the problem. Include any commands that you entered just before the problem occurred.
   Write down the exact events that lead to the problem:

   1. What was the first indication of the problem?
   2. What were you trying to do?
   3. What should have happened?
   4. What did happen?
   5. Can you re-create the problem?
2. Obtain a copy of the controller MLOGs.
3. Collect the dump.
4. Obtain a copy of the system log.