MaxAI operates as part of the HCL Unica+ suite of products.

MaxAI operates as part of GenAI solutions of the HCL Unica+ suite of products.

The following table lists the known issues in MaxAI in 25.1.1 release:

If you encounter a problem that you cannot resolve by referring the documentation, your company's designated support contact can log a call with HCL technical support. Use these guidelines to ensure that your problem is resolved efficiently and successfully.

MaxAI is a suite of cloud-native applications, designed to run on Kubernetes clusters, deployed using Helm charts for simplified deployment and management.

Before beginning the MaxAI installation, ensure your environment meets all the following requirements. These components work together to create the foundation for your MaxAI deployment:

The MaxAI deployment bundle contains several interconnected components that work together to provide a complete deployment solution.

Complete these verification steps before beginning the deployment process. This systematic approach helps identify potential issues early and ensures a smooth deployment experience.

The deployment process follows a sequence that builds upon previous steps, ensuring each component is appropriately configured before proceeding to the next phase.

To remove MaxAI from your cluster, follow these steps to ensure complete cleanup:

MaxAI is a suite of cloud-native applications, designed to run on Kubernetes clusters, deployed using Helm charts for simplified deployment and management.

You must apply some configurations that are available on the Unica Platform, via Unica Platform UI, so that the MaxAI services (config service) can access and use these configurations for MaxAI components, which results in pods and services coming up smoothly.

If you add a new partition, you must register a new tenant in the MaxAI assistant.

MaxAI features consume varying amounts of OpenAI API tokens depending on the request context, input size, and complexity.

MaxAI is an AI-driven offering introduced in 25.1.0 version of HCL Unica+. It is a part of the HCL Unica+ marketing platform.

MaxAI Assistant helps in real-time decisions and optimizations.

MaxAI Content Generation enables a Marketer to effortlessly optimize the content of their emails in Unica Deliver and Rich Text Fields during Offer creation or Offer modification in Centralized Offer Management. With intelligent AI-driven suggestions, marketers can instantly refine their messaging for better clarity, tone, and impact ensuring that the core message resonates with their audience.

MaxAI Email Scoring and Insights enables a Marketer to improve their email content by scoring it based on various marketing-related parameters. With intelligent AI-driven suggestions, marketers can refine their email communication to make it a professional and high-impact marketing communication. This feature is applicable only for Unica Deliver.

Access actionable insights for Unica Journey. In just a few clicks, marketers can move from observation to action.

MaxAI Reporting Insights provides AI-driven insights for contextual and actionable-analysis based on the selected chart or report. With the analysis, you can continue to the chat with the AI in MaxAI assistant, ask follow-up questions to receive appropriate responses enabling seamless exploration of trends, detection of anomalies, and data-driven recommendations.

MaxAI also integrates with HCL Discover. MaxAI Session Insights provides AI-driven contextual insights and actionable-analysis based on the selected session.