MaxAI Assistant
MaxAI Assistant helps in real-time decisions and optimizations.
Overview
Ask the MaxAI Assistant any query related to Unica product suite and it provides quick and accurate answers. The supported queries are:
- Analytical queries
- Segment creation queries
- Plan approval queries
- Unica product documentation-related queries
| Query type | Products Supported | Example Queries / Procedure |
|---|---|---|
| Analytical queries | Campaign Centralized Offer Management Deliver Journey Real Time Personalization |
How many Journeys were created in the last
month? For more examples related to queries and best practices, see Best Practices for Analytics Queries. |
| Segment creation | HCL CDP | Create a segment containing users of age group
between 25 and 30 with annual income more than INR 2,000,000
living in Mumbai city at Bandra area. For more examples related to queries and best practices, see Best Practices for Segmentation Queries. |
| Plan Approvals | Plan |
You can use MaxAI Assistant to execute the following approval
actions in Plan:
|
| Documentation Search | All products | Searching content from Unica documentation. Currently MaxAI
searches content from the PDF documentation website of Unica.
MaxAI provides references to https://doc.unica.com or ask you to access https://doc.unica.com for additional information. For more examples related to queries and best practices, see Best Practices for Document Search Queries. |
Accessing MaxAI Assistant
Before you access the MaxAI component, ensure that it is deployed and configured. If you cannot locate or access MaxAI, contact your Administrator to configure it. MaxAI is compatible with HCL Unica+ 25.1.0 version.
- In the Unica dashboard, click the following button:
- The MaxAI Assistant panel opens:
- Microphone icon - Click the
Microphone icon to recite your query. You will
need a microphone to input your query via voice. The result appears in the
window.Note:
- Confirm the compatibility and limitations of your browser with your microphone.
- Ensure that you have activated microphone access on your browser.
- Refresh the page after enabling microphone access.
- Headphone icon - Click the
Headphone icon to start a conversation with the
MaxAI Assistant. You will need a headphone or earphone, and a microphone to
input your query via voice and to listen to the response from the MaxAI
Assistant.Note:
- Confirm the compatibility and limitations of your browser with your headphone.
- Ensure that you have activated headphone access on your browser.
- Refresh the page after enabling headphone access.
- For the responses received from MaxAI Assistant, you can select the
Thumbs Up icon or the Thumbs
Down icon.
- Thumbs Up icon - If you select the
Thumbs Up icon, a Help us
improve panel opens. You will see the following
options:
- Factually correct
- Easy to understand
- Informative
- Creative/Interesting
- Well formatted
Based on your experience, select one or more of the earlier provided options. Additionally, you can provide a detailed feedback in the Please feel free to add additional details textbox. Click the Submit button after providing the feedback.
The positive feedback helps MaxAI to remember the correct responses.
- Thumbs Down icon - If you select the
Thumbs Down icon, a Help us
improve panel opens. You will see the following
options:
- Not factually correct
- Didn't follow instructions
- Wrong language
- Poorly formatted
- Generic/Bland
Based on your experience, select one or more of the earlier provided options. Additionally, you can provide a detailed feedback in the Please feel free to add additional details textbox. Click the Submit button after providing the feedback.
The negative feedback helps MaxAI to remember the incorrect responses and ensure such responses do not appear for similar queries posted later by other users.
- Thumbs Up icon - If you select the
Thumbs Up icon, a Help us
improve panel opens. You will see the following
options: