Solution

  1. Open iAutomate Web URL and login with Organization Admin credentials.
  2. Go to Configuration and click Build Models.
    Figure 1. Build Models
  3. Ensure that you have three models appearing on the Build Model screen with respect to your organization as mentioned below:
    • Entity Model having organization information only.
    • Recommendation Model having organization and module information only.
    • Recommendation Model having organization, module and runbook tool information only.
    Figure 2. Build Models (Cont.)
  4. Click gear icon to build the Entity Model first. Once entity model build is successful, Recommendation Model Build having organization, module and runbook tool information, needs to be triggered.
  5. Once the build for Recommendation model is successful, you will get recommendations for incidents landing into your console.

Note:

This actions on this screen are necessary whenever you are making changes to manage Runbook page to rebuild models.