WSDL gets loaded successfully but issues persist

Table 1. Generic Services: Scenario 3
Job Name	iAutomatePurgeData
Issue Description	Service is running and WSDL gets loaded successfully but still issues persist
ModulesImpacted	Log4NetLog, JobExecutionLog, JobExecutionRequestDetails
Resolution Steps: Check the logs in the 'Component Log' page corresponding to Generic Service. If the error doesn’t appear on the ‘Component Log’ page, then check the log file. The log file is in the folder in which the components are installed which are given while installation  Generic Service  iAutomateLog. If the user has database access, then execute the command below: `exec getjobtorundetails 'Gen','Y','' \` If the above command doesn’t provide any data, then contact the System Administrator.

Job Name

iAutomatePurgeData

Issue Description

Service is running and WSDL gets loaded successfully but still issues persist

ModulesImpacted

Log4NetLog, JobExecutionLog, JobExecutionRequestDetails

Resolution Steps:

Check the logs in the 'Component Log' page corresponding to Generic Service.
If the error doesn’t appear on the ‘Component Log’ page, then check the log file. The log file is in the folder in which the components are installed which are given while installation  Generic Service  iAutomateLog.
If the user has database access, then execute the command below:
```
 exec getjobtorundetails 'Gen','Y','' \
```
If the above command doesn’t provide any data, then contact the System Administrator.