Job Failure

Table 1. Generic Services: Scenario 4
Job Name	iAutomatePurgeData
Issue Description	Job Failure
Resolution Steps: Check the logs in Component Log page corresponding to Main Listener. Check if the listener can hit Generic Service. If the below error appears, it implies that Listener is not able to hit Generic Service. Figure 1. Job Failure If listener is able to hit Generic service but not providing data, then check whether the request JSON has SP name or not. Also, check database name and connection string are valid or not. Figure 2. Job Failure (cont.) To check connection string, go to BaseUI config and set the value of key ‘IsDecryptConnection’ as ‘Y’. Then login to iAutomate and go to Connection Details page and edit the connection string for the database and check the decrypted connection string. Change the value of ‘IsDecryptConnection’ back to ‘N’ in BaseUI config after verification.

Job Name

iAutomatePurgeData

Issue Description

Job Failure

Resolution Steps:

Check the logs in Component Log page corresponding to Main Listener.
Check if the listener can hit Generic Service. If the below error appears, it implies that Listener is not able to hit Generic Service.
Figure 1. Job Failure
If listener is able to hit Generic service but not providing data, then check whether the request JSON has SP name or not. Also, check database name and connection string are valid or not.
Figure 2. Job Failure (cont.)
To check connection string, go to BaseUI config and set the value of key ‘IsDecryptConnection’ as ‘Y’.
Then login to iAutomate and go to Connection Details page and edit the connection string for the database and check the decrypted connection string.
Change the value of ‘IsDecryptConnection’ back to ‘N’ in BaseUI config after verification.